Michael Still, PMP  ~  3561 Homestead Rd  ~  Santa Clara, CA 95051
408-368-2304  ~   mailto:michael.still@yahoo.com

 

IT PROJECT MANAGER - PROFESSIONAL SUMMARY

·         14 years managing and developing software solutions to automate business processes, solve business problems, and increase operational efficiency.

·         7 years in Project Manager responsible for managing scope, budget, schedule, resources, and quality on multiple projects simultaneously.

·         5 years as a Business Systems Analyst creating detailed functional and business requirement specifications using structured methodologies for business information systems.

·         Strong communication, organization, and cross-functional business application knowledge with client-facing responsibilities on multi-million dollar projects.

 

EXPERIENCE SUMMARY

 

Network Appliance (NetApp, Inc), Senior IT Project Manager / Account Manager                                              Jul 2010 – present

·         IT Account Management for HR and Legal back office solution delivery.

·         Project Management custom application development in Java, SaaS configuration projects in Service-Now and Salesforce.com.

·         Direct influence and involvement in the IT PMO as Project Management Lead for Finance, HR, and Legal technology solution work streams.

·         Mentoring other project managers in PMO policies, processes, tools, and improvements related to estimation, scheduling, financial control, risk and resource management.

 

Hewlett Packard / EDS, Senior IT Project Manager                                                                                                 Nov 2008 – Jul 2010

·         Mentoring other project managers as a Subject Matter Expert (SME) in tools and processes, including Portfolio, Cost/Budget, Schedule, Risk, and Supplier management.

·         Advocate for best practices for the Project Management Office and contributing to consistency and improvements in project management methodology.

·         Managed the Contracts Management Program for Sales and Legal Operations.

 

Symantec Corporation, IT Project Manager                                                                                                              Oct 2005 – Nov 2008

·         Managed projects with medium-to-high complexity, addressing multiple functional areas across multiple organizational domains, involving medium sized teams.

·         Established project success criteria and determine the degree to which the project achieved the objectives.

·         Conducted project lessons learned reviews with functional teams, consolidated input, and established prioritization of improvement areas for future projects.

·         Advocated and socialized best practices with other PMs in the Center of Excellence.

·         Responsible for project team’s adherence to and compliance with IT Standards, processes, tools and methodology, including SOx controls.

·         Established the Conference Room Pilot (CRP) sessions as part of Project Management Methodology.

·         Responsible for developing the project resource plan, forecast and budget, ensuring that the project remains within the budget throughout project life cycle.

·         Responsible for ongoing customer engagement, review, and approval at key project milestones.

·         Managed scope, issues, constraints, risks, assumptions and change control process throughout the project life cycle.

·         Tracked and reported progress and status; escalated issues to appropriate project leads to ensure timely resolution.

·         Ensured cross-functional IT and business areas are involved as appropriate; provided ongoing touch points to ensure consistent communication.

·         Created and updated business and IT operations support plans.

·         Projects include: 1) Oracle PeopleSoft HRMS 8.3 to 8.9 major upgrade/re-implementation (HR Customer), 2)  Several Oracle PeopleSoft HRMS maintenance releases (HR Customer), 3) Oracle PeopleSoft 8.9 bundle upgrade with complete enterprise-wide regression testing, 4) Salary.com v10 and v12 projects for corporate employee bonus program (HR Compensation Customer), 5) Multiple Salesforce.com integration projects with 3rd party App Exchange modules, including Apttus Contract Management (Legal Customer).

 

 

VERITAS Software/Symantec Corporation, Principal IT Business Analyst                                                      Apr 2004 – Oct 2005

·         Project management responsibilities for VERITAS Virtual Academy, an ERP application enhancement using web services technology with a project cost of $250k. Additionally managed external vendors, requirements, and system and integration testing.

·         Developed, maintained, and executed project schedule cutover plans for Saba LMS global implementation and VERITAS Education Virtual Academy projects.

·         Supported the VERITAS Education’s Learning Management System, Saba, responsible for requirements management, issue tracking and resolution, business user support, and business user training. Familiar with the Saba application interfaces with other major ERP applications including PeopleSoft and Oracle.

·         Led JAD sessions with business and IT stakeholders to solicit and solidify customization requirements for VERITAS Education Services through 1.5 years of enhancements.

 

Tell-A-Vision Media, Lead Systems Analyst / Manager, Software Dev.                                                              Aug 2002 – Apr 2004

·         Led 5 release phases of IRMTV.com in a hands-on management role, responsible for project management, application design, and system security.

·         Designed and implemented a subscription payment system for viewing protected DRM media content using PHP, MySQL, Linux, and Microsoft Media Servers, integrated with Miva Shopping Engine and Verisign Payment Services.

·         Led Phase 1 development of a national apartment rentals resource web site. Produced system and functional requirements specifications, hired and managed subcontractors for creative, application development, database development, content, and marketing services, and instructed client’s in-house team on maintenance and updates.

 

Excite@Home Corporation, Multimedia Systems Analyst                                                                                      Feb 2001 - Aug 2001

·         Evaluated the software development process of Excite@Home Corporation's Broadband Television group and presented recommendations to the Broadband TV Group and its stakeholders. Established guidelines and efficiency standards for all development artifacts and deliverables between departments.

·         Defined requirements for beta release modules of Excite/AT&T digital cable interface and features.

 

iXL Enterprises, Business Systems Analyst                                                                                                                  Jul 1999 – Feb 2001

·         Produced comprehensive business cases, system-level use cases, business process diagrams, and other analysis artifacts for large-scale web initiatives.

·         Designed functional specification and API for integrating BroadVision with Macromedia Flash and Shockwave to reduce module development time by 20%.

·         Devised and managed the strategy for enterprise content migration from Microsoft-based application server architecture to BroadVision-based architecture for Amadeus Corporation, a B2B travel industry portal, accounting for 100% of the content and reducing time to publish by 40%.

 

Big Mountain Multimedia, Inc., Owner / Systems Analyst / Multimedia Producer                                         Aug 1996 - May 1999

·         Instructed 100% of clients on web-enabling their businesses for 3 years. Evaluated current business models, goals, and objectives of each client, wrote all sales proposals and contract bids for project with itemized statements of work and additional enhancements.

·         Recommended site features and functionality to achieve goals and objectives.

·         Directly responsible for 75% of all receivables for three years.

·         Implemented features to enhance site traffic, customer retention, and site usability.

 

Hawaii Pacific University, Multimedia Designer / Developer                                                                                  Sep 1992 - Jul 1996

·         Produced Hawaii Pacific University’s (HPU) first interactive CD-ROM used for student recruitment.

·         Researched and provided the budget for necessary hardware, software, personnel, and manufacturing costs. The technology used in the product inspired the curriculum director to enhance the University's offerings with multimedia design and development courses.

·         Improved the process of creating and maintaining University web pages by standardizing templates that reduced editing time by 60% for each site revision.

 

EDUCATION

·         Associate in Project Management, George Washington University. Accredited by the Project Management Institute (PMI).

·         B.A. Communication, University of Hawaii-Manoa, Honolulu, Hawaii.
Undergraduate studies included Intermediate and Advanced Pascal, MS Basic, Intermediate C/C++, Advanced C/C++, and Advanced Digital Multimedia.

 

CERTIFICATIONS /  TRAINING

·         Project Management Professional (PMP) from Project Management Institute (PMI)

·         Business Intelligence:  Report Development, Advanced Reporting, Advanced Variables and Functions using SAP’s Business Objects.

·         Software Project Methodology: Software Development using the Unified Modeling Language (UML)